We will accept return and exchange of unopened and unused product once contacted within 7 days of delivery. Items must also be in its original packaging. if the items are not returned in its original conditions, the customer is responsible for any loss in value. Customer must ship product at their own expense.
To complete your return, we required receipt or proof of purchased. Once return is received and inspected and approved, we will send you an email to notify you that we have received your returned item. We will also provide you with the approval or rejection of your refund. if approved a refund will be process and credit will automatically apply to your form of payment. Please allow 3-5 days depending on your bank.
Items are shipped out via USPS Priority Mail, please allow 5-7 business days for your order to ship. Thank you for your patience during these uncertain times.
I strive to package and ship our candle orders within 1-2 business days excluding post office related holiday hour. If there is any significant delay, it will be posted on our main page or will emailed you.
Once the order has shipped, it is out of Eccentric Scents responsibility. If your item appears to be lost or stolen, we will do everything we can to locate it.
We are not responsible for packages that are stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it will generally show up 3-4 days later. However, we cannot refund products or shipping.
Please be sure to check your tracking information. Your tracking information can be found in the email associated with the order.
Please contact us.
Email: firstname.lastname@example.org. /email@example.com or call or text 321-362-1175
Please provide us with the following detailed information and allow us 48hours to respond to your request.
First and Last name (of the order)
order or invoice number
item purchased and price