We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@eccentricscentsllc.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@eccentricscentsllc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eccentricscentsllc.com.
Refund Policy
Returns and Exchanges
We accept returns and exchanges for unopened and unused products if you contact us within 24 hours of delivery. The items must be in their original packaging. If the items are not returned in their original condition, a refund will not be issued, and the customer will be responsible for any loss in value. The customer is also responsible for the cost of shipping the product back to us.
To complete your return, we require a receipt or proof of purchase. Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3-5 business days for the refund to appear, depending on your bank. If the return is unacceptable, no refund will be issued.
Evaluation of Refund Request
We evaluate all return and refund requests as they are received. For approval, please reach out via email with pictures and a description of the issue so that our team can assess the situation and determine the next steps.
Shipping and Delivery
Items are shipped via USPS Priority Mail. Please allow 5-7 business days for your order to ship. We strive to package and ship orders within 1-2 business days, excluding holidays observed by the post office. If there are any significant delays, we will notify you via email or post the information on our main page.
Lost Packages
Once an order has shipped, Eccentric Scents is not responsible for it. We are not liable for packages that are lost or stolen after being scanned by USPS. If your package is marked "Delivered" but you have not received it, it may arrive within 3-4 days. However, we cannot offer refunds for products or shipping in these cases.
Please check your tracking information, which can be found in the email associated with your order.
Contact Us
If you have any issues or questions, please contact us at:
Email: uniquescents@eccentricscent.com
Please provide the following information and allow 48-72 hours for a response:
- First and Last Name (as on the order)
- Email Address
- Order or Invoice Number
- Items Purchased and Price
Thank you for your understanding and support.
This version maintains the professional tone while clearly outlining the policy details.
. Returns and Exchanges
Eligibility for Returns:
We gladly accept returns and exchanges for products that are unopened, unused, and in their original packaging. To initiate a return or exchange, please contact us within 7 days of receiving your order.
Return Shipping Costs:
The customer is responsible for all return shipping costs. If the returned item is not in its original condition, the customer may be responsible for any loss in value.
Proof of Purchase:
To process your return, we require a receipt or proof of purchase.
Refund Process:
Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
All orders are insured unless you opt out of our shipping insurance provided by Route Insurance.
Exchanges
Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at [eccentricscentsllc@gmail.com](mailto:eccentricscentsllc@gmail.com) for exchange instructions.
Shipping
Shipping Timeframe:
Our products are shipped within 3-5 business days using USPS, UPS, or FedEx.
Return Shipping Address:
To return a product, please contact us for the appropriate return shipping address. Customers are responsible for paying their own return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Recommendations:
For items valued over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Privacy Policy
Collection of Personal Information:
We collect personal information via Shopify, Google Analytics, Mailchimp, Facebook, and Instagram. This information is used to enhance your experience with Eccentric Scents. When you provide us with personal information, you consent to its use as outlined in our Privacy Policy.
Data Retention and Security:
We will retain personal information only as long as necessary to provide the requested services. We do not sell or rent your personal information. We share it only with select third-party providers necessary to deliver our services, ensuring they follow comprehensive data protection and security protocols.
Cookies:
Our website uses cookies to track preferences, promotional campaigns, and audience size, enhancing user experience. You may manage cookie settings in your browser.
Security Measures:
We take security seriously and employ SSL technology to protect customer data. However, we cannot guarantee complete security due to potential firewall or software failures. Please contact us with any security concerns.
Terms of Use
Acceptance of Terms:
By using our website, you agree to comply with these terms and conditions. If you do not agree, please do not use our website.
Content Ownership:
All content on this website, including design, layout, and graphics, is owned by or licensed to Eccentric Scents LLC. Unauthorized use may result in legal action.
Liability:
We do not guarantee the accuracy or completeness of information on our website and will not be liable for any inaccuracies or errors.
Changes to Terms:
We reserve the right to change these terms and conditions at any time. Continued use of the website constitutes acceptance of any changes
Contact Information
For any inquiries or concerns, please contact us at:
-Mailing Address:
15017 North Dale Mabry Highway #1270
Tampa, FL 33618
786-459-3312
-Email:
uniquescents@eccentricscentsllc.com
These terms and conditions are subject to change without notice. Your continued use of our services and website signifies your acceptance of our terms and policies. Thank you for choosing Eccentric Scents LLC.
