Terms and Conditions – Eccentric Scents LLC
Terms and Conditions – Eccentric Scents LLC
Welcome to Eccentric Scents LLC. By accessing or purchasing from our website or engaging with our mobile candle experience, you agree to the following terms and conditions. Please read them carefully.
1. Returns & Exchanges
Eligibility for Returns
We accept returns and exchanges for products that are unopened, unused, and in their original packaging. You must contact us within 7 days of receiving your order to initiate the process.
Return Shipping Costs
Customers are responsible for all return shipping costs. If the item is returned used, opened, or not in its original condition, a refund will not be issued, and the customer may be responsible for any loss in value.
Proof of Purchase
To process a return or exchange, you must provide a receipt or order confirmation. Returns will only be accepted if the product is in original condition and packaging.
Please email us at uniquescents@eccentricscentsllc.com for return instructions.
Refund Process
Once your returned item is received and inspected, you will be notified via email regarding the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 7–10 business days. Please follow up with your bank or credit card provider for posting timelines.
2. Exchanges
We only offer replacements for items that are defective or damaged. If you need to exchange an item for the same product, please email uniquescents@eccentricscentsllc.com with your order details and photos, and we will provide exchange instructions.
3. Shipping Policy
Order Processing Time
Orders are processed within 3–5 business days, excluding weekends and holidays. Once processed, shipping is carried out via USPS, UPS, or FedEx.
Expedited Shipping
Customers may select expedited delivery at checkout. Orders with expedited shipping will be prioritized and may ship the same or next business day, depending on the time received.
Return Shipping Address
Please contact us first to receive the proper return address. Customers are responsible for return shipping costs, which are non-refundable. If a refund is granted, the return shipping cost may be deducted from the refund amount.
Shipping Insurance
All orders are insured through Route Package Protection unless the customer opts out at checkout. Route coverage applies to lost, stolen, or damaged packages. Claims must be filed directly through Route.
4. Privacy Policy
Collection of Personal Information
We collect personal information via Shopify, Google Analytics, Mailchimp, Facebook, and Instagram. This data is used to process orders, personalize communications, and improve your experience with Eccentric Scents LLC.
Data Retention & Sharing
We retain your information only as long as necessary to fulfill the services you request. We do not sell or rent your information. We only share data with essential third-party partners, all of whom comply with secure data protocols.
Cookies
Our website uses cookies to track browsing behavior, improve functionality, and run promotional campaigns. You may disable cookies in your browser settings at any time.
Security Measures
We use SSL encryption and secure servers to protect your personal information. However, no system is 100% secure, and we cannot guarantee protection against all breaches.
For the full privacy policy, click here.
5. Terms of Use
Acceptance of Terms
By using our website, participating in workshops, or purchasing products, you agree to comply with these terms and our privacy policy. If you disagree, you may not use our services.
Intellectual Property
All content on this website—including logos, designs, graphics, and text—is the property of Eccentric Scents LLC and may not be used, copied, or reproduced without written permission.
Limitation of Liability
We make every effort to ensure accurate and up-to-date information on our site. However, we are not liable for errors, omissions, or any damages resulting from the use or misuse of our website or products.
Modifications
We reserve the right to modify these Terms and Conditions at any time. Continued use of our site and services constitutes acceptance of these changes.
6. Contact Information
If you have any questions regarding these Terms & Conditions or need support:
Mailing Address:
Eccentric Scents LLC
15017 North Dale Mabry Highway #1270
Tampa, FL 33618
Email:
uniquescents@eccentricscentsllc.com
Phone:
📞 813-591-4803 (Call or Text)
Thank you for supporting Eccentric Scents LLC.
We truly value your time, trust, and commitment to handcrafted, sustainable products.