Eccentric Scents FAQ

πŸ“– Frequently Asked Questions

πŸ•’ 1. When will my order ship?

We aim to process and ship all orders within 1–3 business days. Once processed, orders typically arrive within 5–10 business days, depending on your location.

πŸ’‘ 2. Can I return my order if I’m not satisfied?

Due to the personal nature of our products, all sales are final. We do not accept returns or exchanges.
If your item is damaged or defective, contact us within 48 hours of delivery at info@eccentricscentsllc.com. Please include a photo and a brief description of the issue we’re happy to help!

❌ 3. Can I cancel my order?

We do not accept order cancellations once an order is placed. If you experience any problems, contact us and we’ll assist as best we can.

🏑 4. I entered the wrong shipping address. What now?

If you made an error in your shipping address, reply to your order confirmation email within 24 hours to correct it.
Unfortunately, if we are notified after this window, we cannot guarantee changes or refunds.

🚚 5. How long does shipping take?

Orders typically arrive within 5–7 business days after processing. You'll receive an email with tracking information once your order has shipped.

πŸ“¦ 6. What if my package is lost or says 'Delivered' but I haven’t received it?

Once a package is marked "Delivered" by USPS, Eccentric Scents is not liable for lost or stolen packages. Sometimes packages may still arrive within 2–3 days. We recommend checking with neighbors or contacting your local post office.

βœ‰οΈ 7. I have a different question how can I reach you?

We’re always happy to help. Send an email to info@eccentricscentsllc.com. Please include:

  • Your full name

  • Email address

  • Order or invoice number

  • A clear description of your concern

  • Any photos, if applicable

Please allow up to 72 hours for a response.