FAQs

  
I just placed an order, when will it ship?

We try our best to ship items as fast as we can. After processing, items usually take between 7-10 BUSINESS DAYS to arrive at their destination but can take longer from time to time Depends on location

I am not in love with my order, can it be returned? What if there is an issue?

we Only replace items if they are defective or damaged, meaning we do not issue out refunds or exchange for product that isn't satisfactory to one's personal liking

All Request for returned must  made within 5-7 days of items shipped

we would require photo evidence of the defective item for proof that the item is damaged. Once you return is inspected, I will send you an email to notify you that we are further reviewing your claim. Then we will also notify you of the approval or rejection of your refund. If refund is accepted Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Then your refund will be processed, and a credit will automatically applied to your credit card or original method of payment, within a certain amount of days 

If you would like an exchange for a defective item, you have 7 days from delivery date to contact us. Send us an email at eccentricscentsllc@gmail.com so we can send you information for the next steps on our exchange process

Can I cancel my order?

I don't accept cancellations. But please contact me if you have any problems with your order.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary the Average shipping time is 5-7 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.