Refund Policy
Refund Policy
Due to the personal nature of our products, we do not offer refunds or exchanges. All sales are final. However, if there is an issue with your order, please contact us via email using the information provided below, and we will work with you to find a solution.
Returns and Exchanges
We accept returns and exchanges for unopened and unused products if you contact us within 24 hours of delivery. The items must be in their original packaging. If the items are not returned in their original condition, a refund will not be issued, and the customer will be responsible for any loss in value. The customer is also responsible for the cost of shipping the product back to us.
To complete your return, we require a receipt or proof of purchase. Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3-5 business days for the refund to appear, depending on your bank. If the return is unacceptable, no refund will be issued.
Evaluation of Refund Requests
We evaluate all return and refund requests as they are received. For approval, please reach out via email with pictures and a description of the issue so that our team can assess the situation and determine the next steps.
Shipping and Delivery
Items are shipped via USPS Priority Mail. Please allow 5-7 business days for your order to ship. We strive to package and ship orders within 1-2 business days, excluding holidays observed by the post office. If there are any significant delays, we will notify you via email or post the information on our main page.
Lost Packages
Once an order has shipped, Eccentric Scents is not responsible for it. We are not liable for packages that are lost or stolen after being scanned by USPS. If your package is marked "Delivered" but you have not received it, it may arrive within 3-4 days. However, we cannot offer refunds for products or shipping in these cases.
Please check your tracking information, which can be found in the email associated with your order.
Contact Us
If you have any issues or questions, please contact us at:
Email: uniquescents@eccentricscent.com
Please provide the following information and allow 72 hours for a response:
- First and Last Name (as on the order)
- Email Address
- Order or Invoice Number
- Items Purchased and Price
Thank you for your understanding and support.
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