Refund Policy

Refund Policy

Due to the personal nature of our products, we do not offer refunds or exchanges. All sales are final. However, if there is an issue with your order, please contact us via email using the information provided below, and we will work with you to find a solution.

Returns and Exchanges

We accept returns and exchanges for unopened and unused products if you contact us within 24 hours of delivery. The items must be in their original packaging. If the items are not returned in their original condition, a refund will not be issued, and the customer will be responsible for any loss in value. The customer is also responsible for the cost of shipping the product back to us.

To complete your return, we require a receipt or proof of purchase. Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3-5 business days for the refund to appear, depending on your bank. If the return is unacceptable, no refund will be issued.

Evaluation of Refund Requests

We evaluate all return and refund requests as they are received. For approval, please reach out via email with pictures and a description of the issue so that our team can assess the situation and determine the next steps.

Shipping and Delivery

Items are shipped via USPS Priority Mail. Please allow 5-7 business days for your order to ship. We strive to package and ship orders within 1-2 business days, excluding holidays observed by the post office. If there are any significant delays, we will notify you via email or post the information on our main page.

Lost Packages

Once an order has shipped, Eccentric Scents is not responsible for it. We are not liable for packages that are lost or stolen after being scanned by USPS. If your package is marked "Delivered" but you have not received it, it may arrive within 3-4 days. However, we cannot offer refunds for products or shipping in these cases.

Please check your tracking information, which can be found in the email associated with your order.

Contact Us

If you have any issues or questions, please contact us at:

Email: uniquescents@eccentricscent.com

Please provide the following information and allow 72 hours for a response:

- First and Last Name (as on the order)
- Email Address
- Order or Invoice Number
- Items Purchased and Price

Thank you for your understanding and support.

This version maintains the professional tone while clearly outlining the policy details.

Essential experience!!

I recently attended the candle making workshop and let me tell you… I was not expecting to learn sooo much about candles. Our expert was well versed on all things candles and I surprisingly had a lot of questions. Lol All of the scents were well thought out and smelled amazing! She paid attention to every detail in regard to the set up and tools needed, nobody had to share anything. Our host provided light snacks and drinks to enjoy before the workshop started and the vibe was entertaining and creative. If I could give more than 5 ⭐️ I would. Looking forward to the next one! 😊

Amazing DIY candle making party

My friend hosted a DIY candle making party and this was truly such a fun, creative and unique experience!! She was super knowledgeable about the candles and the whole process. We were able to follow along with ease. I loved all the options for customization from the vessel to hold the candle, to the scents (and we could even mix them to create our own scent), to the color of the wax and we even got to make our own labels! The level of professionalism was evident with the setup (all the tools were provided, even aprons!), to the easy QR codes to the shop to be able to purchase additional items and for the review. We had such a wonderful time and look forward to booking another party! Can’t have too many candles!

DIY candle workshop

I had the pleasure of hosting a DIY candle party and I was very impressed with the promptness professionally. The owner was very friendly and knowledgeable I love how easy . She made The experience for everyone . Being able to create your own candle and naming your candle who wouldn’t love that definitely will be booking a private party again!!

Exquisite Quality & Aroma

These candles smell amazing, my space is in heaven! They are long lasting and natural, being 100% soy wax! Health is Wealth! I will be making more purchases, for sure. Thank You!

Refund Policy

Let customers speak for us